Return Policy
Can I return my order?
Yes, you have the right to return unopened and unused products within 14 days of receiving them, in accordance with French Consumer Law. Please note that products cannot be returned once the tamper-evident seal or sticker on the external packaging has been broken or removed, due to hygiene reasons.
What condition does the product need to be in for a return?
The product must be in its original, unopened, and undamaged packaging.. This includes ensuring the tamper-evident sticker on the external packaging remains unbroken and intact.
Who pays for the return shipping?
You are responsible for the cost of returning the product. We recommend using a tracked shipping service.
How do I return my order?
To request a return, please contact us by e-mail. We get back to you as soon as possible to provide you with further instructions on how to return your product.
Will I receive a full refund for my returned order?
You will receive a full refund for the price of the returned product(s). Please note that outbound shipping fees from the original order are not refundable.
How long will it take to receive my refund?
Once we receive your returned product and confirm it meets the return criteria, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase.
I received a damaged or incorrect product. What should I do?
If you feel that you have received a damaged or incorrect product, please contact us immediately at by e-mail. We will be happy to connect to arrange a replacement or refund for you.